Below are the most frequently asked questions. If this page does not answer your own questions, please feel free to contact the Mission Travel Services staff with your query.
The key to success in any organisation is its people. Our sensitive, efficient, reliable and highly trained staff has gained the respect of group and individual travelers for 25 years
Mission Travel Services is a specialist in mission travel. Our niche market focus enables us to negotiate discounted international airfares specific to meet our client's needs.
Mission Travel Services offers a full array of travel services. We will find the lowest price on individual & group travel air tickets, land arrangements.
Our group department offers specially negotiated rates and fully automated management of your domestic and international groups. Contact us for the best prices!
Mission Travel Services provides custom tour planning services. Our total Tour Planning, Promotional and Management solutions will make your next group tour a success.
Study Tours , Field Trip Insight Tours, Ministry Tours, Holy Land Pilgrimages, Conference & Convention Travel, Youth group travel & more!
We will help prepare and train your group, incorporating pre departure training programs, daily tour de-briefs, delivery of daily bible studies, post tour debriefs and long term group engagement.
We have net fares and commission override contracts to Europe , Middle East , Africa , Asia , Sub Continent, Central , South and North America . We offer you transportation throughout the world.
Yes, we have a group department that specialises in finding the best group rates for you.
Yes, we have many business and first class net and commissionable rates available on some airlines.
Most of the airlines do permit you to accrue frequent flyer miles with the exception of British Airways.
Tickets paid for by credit card, bank check or Money Order are sent out immediately if ordered before 3:00 PM, EST. Tickets paid for by check will be sent once the check has cleared the bank, usually 10 days after receipt. We issue E-tickets whenever possible and will send you the E-ticket receipt by e-mail or fax.
For bookings made more than 21 days prior to departure full payment is usually due within 5 to 10 days of making the reservation. For bookings made 21 days or less prior to departure full payment is usually due within within 48 hours. However, this may differ when a special fare is in place or if an airline has a different set of rules. Our sales staff will review the payment details with you at the time of booking. Please note that all fares are subject to change by the airline without prior notice. We accept personal or agency check (allow 10 days for check clearance), certified check or money order and all major credit cards. Payment due dates are always sent with booking confirmations. To avoid any disappointment please make certain your payment is received by 3:00 PM EST on the due date. Because of ticketing volume any payments received after this time may not get ticketed. Payment can be made online or you can view and print a copy of our credit card authorisation form and fax it back to us. Please note: the authorisation form MUST be signed by the cardholder unless previous arrangements have been authorised by Mission Travel Services.
Credit Card Authorisation Form (coming soon)
Yes the cost of the Merchant fee subject to type of card.
Sorry, the airlines do not permit the use of vouchers with our special negotiated fares.
Once booked a reservation may be changed as long as it is within the ticketing option and the space is still available in the required class of service.
Some airlines permit changes without fees or penalties. Others have strict rules for changes and charge fees. Please check with your Mission Travel Services agent when booking about changes after ticketing to avoid disappointment.
Published tickets will show the full published amount in the fare box. Under all circumstances applicable taxes, security charges and miscellaneous charges will be shown on all tickets.
Refund penalties range from $100 to non-refundable depending on the airline and the fare, however all no shows are non refundable with most airlines. Please be certain to cancel any reservation at least 24 hours prior to departure and return the tickets immediately using a courier service.
An E-ticket receipt will be sent to you via e-mail or be enclosed with your payment invoice.
Please contact us via phone, fax or e-mail and we will assist you with seating if possible.
Name changes are not permitted so please ensure the name exactly matches the passenger's passport.
You will be given a ticketing option date at the time of making the reservation.
If you are making a reservation by telephone, please inform the Mission Travel Services travel agent that you wish to purchase travel insurance and they will add it into the record. You may complete an Insurance Request Form online or you can view and print a copy of the Request Form and fax it back with details.
Insurance Page (coming soon)
Mission Travel Services charges a delivery fee of $11.00 for all paper tickets. There is no charge for E-tickets. We would be pleased to dispatch tickets charged to your courier accounts with prior approval.
NO. Most baggage limitations are standardised by IATA (International Airlines Transport Association) The normal free allowance for travel to Europe and beyond: two bags per person not to exceed 70lbs or 32kg each and no more than 62 ins or 168cms total dimensions each. (length + width + height). The normal free allowance for travel within the USA , Canada , Mexico and the Caribbean : two bags per person not to exceed 50lbs or 23kg each and no more than 62ins or 168 cms total dimension each. (length + width +height)
The airlines will charge excess baggage fees for any overweight. Airline policy may vary. You should advise the airline at least 24 hours in advance if you will be traveling with excess baggage or weight. If not, the airline may ask you to re-pack your bag, the item will be refused for carriage and you will be required to make alternative arrangements. Exceptions are musical instruments, electric wheelchairs, pets as baggage, sporting equipment, TV news cameras. You MUST notify the airline in advance to make arrangements for carriage of the above items.
PLEASE NOTE: All wheelchairs and mobility aids up to 66lbs or 30kgs are carried free of charge with most airlines. Please check with the airline you are traveling with to verify current regulations.Travel originating or within other countries varies by airline if not part of your International Ticket. Please consult Mission Travel Services or the airline for more specific informationrelated to your trip. Carry on baggage is restricted to one medium size bag in addition to a purse, overcoat, raincoat, umbrella cane, crutches, bassinet, books or magazines to be read in flight. The weight and dimension of the bag is determined by each airline's policy. Please consult Mission Travel Services or the airline for specific information related to your trip.